Manoj Jain, Managing Director and Vice President, xiaomi India said,
"Our
company wants everyone to be eligible for new research. We are happy
that we are bringing the best quality of good quality with the best
specifications. That's why we are providing better service in all areas
including customer service. "
500 new service centers start in a year
In June last year,xiaomi started its 500th service center in Bangalore.
And in just 12 months, the Chinese smartphone maker has doubled the
number of 1000 service centers.
Red Quanta told xiaomi as an industry leader
A report of Red Quanta has claimed that
xiaomi is one of the top ten brands in the industry in the after-cell
service. According to the company, it is possible that this is possible
due to the company's efforts to make a good service ecosystem. xiaomi
initiatives to introduce many after-cell services to Indian consumers.
The result of the same initiative is that today xiaomi has reached this
height. To reduce the long queue on the service center in the after-cell
services, e-token arrangement, online tracking facility for users to
track the devices submitted at MI dot com and the e- Special initiative
like service is included.
xiaomi has achieved 86% in the case of
Customer Satisfaction (CST). Apart from this, its Industry Field Fillure
Rate (FFR) is just half of the total industry average. The company's
after-sale team has also solved 95% of the cases in 4 hours while
recording the case of Best Turn Around Time (TAT). In addition, 84% of
the cases have been resolved by the team in just 2 hours.
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